Support center
How can we help?
We're a small team and we read every message. Most questions are answered below — if you're still stuck, reach out and we'll get back to you within 1–2 business days.
Email us
The fastest way to reach a human. Include your account email and a screenshot if you can.
contact@indexfit.appPrivacy & data
Questions about your data, Apple Health, or deleting your account.
contact@indexfit.appFrequently asked questions
How do fantasy points work?
IndexFit scores your training across up to 10 categories — like volume, training
days, distance, calories, sleep, resting heart rate, and personal records. Daily
points are the value you add that day, and your weekly total is a rolling 7-day score
that only goes up. Diminishing returns and category caps keep things fair and hard to
game.
How do I connect Apple Health?
On first launch, IndexFit asks for permission to read your health data. You can
change what you share anytime in iOS Settings → Privacy & Security → Health →
IndexFit. We only use this data to calculate your scores and display your stats —
never for advertising, and we never sell it.
What's the difference between Free and IndexFit Pro?
Free includes a 3-month workout trial, up to 2 active leagues, permanent workout
history, and Apple Health sync. IndexFit Pro unlocks unlimited workouts and leagues,
the AI coach and routine builder, expanded social imports, direct messaging,
projection views, and unlimited boosts. Pro is $14.99/month or $99.99/year, with
discounted .edu student pricing of $9.99/month or $89.99/year.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. To manage or cancel, open
iOS Settings → tap your name → Subscriptions → IndexFit. Cancel at least
24 hours before your renewal date to avoid the next charge. Refunds are handled by
Apple through their standard process.
Can I use IndexFit with my Apple Watch?
Yes. IndexFit includes an Apple Watch companion and reads workout, heart rate,
calorie, and other metrics synced through Apple Health, so your watch sessions count
toward your scores automatically.
How do I start or join a league?
From the app, choose a league format (Strength + Running, Health + Strength + Running,
Strength Only, or Running Only), then invite friends or join an existing group.
Free members can keep up to 2 active leagues; Pro members get unlimited leagues.
How do I import a workout from TikTok or Instagram?
Use the social-import feature and paste the link or share the post to IndexFit. Our
AI converts it into a structured, trackable routine. Free members get a limited number
of imports per month; Pro members get up to 100 per month.
How do I delete my account and data?
You can delete your account from within the app's settings, or email
contact@indexfit.app and we'll handle it for
you. Deleting your account removes your personal data, subject to any legal retention
requirements described in our Privacy Policy.
I found a bug or have a feature request.
We'd love to hear it. Email contact@indexfit.app
with as much detail as possible (what happened, your device and iOS version, and a
screenshot or screen recording if you have one). It genuinely helps us improve.
Still need a hand?
Contact support